Your experience at Skin Works Medical Spa is important to us. Understanding what to expect before your visit helps ensure a smooth experience without surprises. As the highest-rated medical spa in the region, we are committed to maintaining a boutique-level service and the highest standards.
Please take a moment to review the following information.
Please complete all patient forms before arrival. If you cannot complete the forms in advance, please arrive 20 minutes early to allow extra time for check-in. Arriving late will reduce your consultation time, limiting its effectiveness. Your appointment will end on time to avoid delays for other guests. Patients arriving 10 minutes late or more may need to reschedule.
If you arrive late, we will do our best to accommodate your full appointment, but this is not always possible. Service time may be shortened to avoid delays for other guests, and you will still be charged the full value. Appointments missed by 15 minutes or more will be canceled and may be subject to a cancellation fee. Last-minute schedule changes will only be accommodated if an appointment slot is available later that day without disrupting other guests. Appointments canceled with less than 24-hour notice and no-shows may incur an $80 cancellation fee.
We do not offer refunds for same-day cancellations or no-show appointments. Last-minute schedule changes will only be honored if the service time is available and does not disrupt other guests. As part of our terms and conditions, a mandatory $50 appointment deposit is required for:
This deposit policy helps maintain scheduling integrity and ensures high-quality service for all clients.
We keep our pricing simple, transparent, and competitive. All treatment prices are clearly listed online with no hidden fees. Our price match policy exists to give patients confidence that they are receiving the best possible price for the same medical service.
Price matching may be considered only for the exact same treatment when performed by a licensed medical spa, dermatology office, or plastic surgery practice located within a 10-mile radius of our office. Treatment depth, technology, and provider credentials must be comparable.
To qualify, patients must provide either a non-expired written quote from the competing provider or a verifiable current price published directly on that provider’s official website on the same date. Quotes or prices must clearly identify the treatment, provider, and location.
Third-party marketplaces, group-buy platforms, flash sales, email promotions, screenshots without source verification, social media ads, or claims from unknown providers do not qualify.
Eligible providers may include, but are not limited to, LaserAway, NakedMD, ReviveMD, Dr. Laser, South Bay Med Spa, DermFX, MDS Medical Spa, HoneMD, Lumière Medical Spa, and licensed plastic surgery offices within the applicable radius, provided all verification requirements are met.
All price match requests are subject to verification and final approval to ensure equivalent medical standards, safety protocols, and treatment quality. This policy is published on our specials page at skinworksmed.com/specials.
To request a price match review, please text us at (844) 759-6757.
At Skin Works Medical Spa, we are dedicated to providing exceptional care and results. Due to the nature of our services, all sales are final and this policy is communicated at all points of sale, both online and offline.
If, during a consultation, our specialists determine that a patient is not an ideal candidate for a purchased service, a full refund will be issued.
For treatment plans or packages, we conduct a thorough evaluation at the end of the treatment period. If results do not align with the expected outcomes set during the initial assessment, we may offer:
We aim to ensure every patient’s treatment journey is successful and satisfactory.
Please notify the front desk before scheduling your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.
You can read our privacy policies here.
Guests must be 18 years of age or older to receive treatments without adult approval or accompaniment.
For the privacy and comfort of all guests, we do not allow visitors to accompany clients in the treatment area. All non-clients must remain in the waiting lounge.
We fully respect our Patients’ Right to Know and believe in clear communication. If you have concerns, questions, or uncertainties, please speak with the front desk or your provider. We welcome feedback and always strive to improve our services.
You can also reach us at info(at)skinworksmed.com.
We value your feedback and want to ensure you have all the necessary information. Please do not hesitate to Contact Us if you have any questions regarding our policies or treatments.