Before Your Visit

Please complete all patient forms before arrival. If you cannot complete them in advance, arrive 20 minutes early to allow extra time for check-in.

For first-time patients, a $50 deposit is required to confirm the appointment. The deposit reserves your time; consultations remain complimentary.

For established patients, a $50 deposit may also be required when the account has a documented history of two or more missed appointments or cancellations with less than 24 hours’ notice within a rolling 12-month period. The requirement may apply to treatment appointments, consultations, and routine follow-up evaluations. When a deposit is required, the appointment is confirmed after payment is received.

Attending one appointment does not automatically remove a deposit requirement based on a repeated cancellation or no-show history. Any ongoing requirement will be communicated before a new booking is confirmed.

Deposits are not consultation or follow-up fees. After you attend, the deposit can be refunded to the original payment method upon request or applied toward a treatment purchase. If you prefer store credit, available options and their terms can be explained at checkout.

Deposit terms, cancellation conditions, and refund options are provided before payment. Updated booking policies apply to new bookings after the policy takes effect and do not retroactively change previously confirmed arrangements.

If your plans change, please let us know at least 24 hours in advance. Advance notice gives our team time to adjust the schedule and offer the appointment to another patient.

If you arrive late, we will do our best to accommodate the appointment without delaying other patients. In some cases the service may need to be shortened or rescheduled. Patients arriving 10 minutes late or more may need to reschedule.

A cancellation within 24 hours or missed appointment may result in forfeiture of a deposit under the terms disclosed and accepted when booking. A new deposit may be required before a subsequent appointment is confirmed.

We publish our treatment pricing so patients can compare options before booking. Price matching may be considered when another established local medical practice is offering the same treatment under meaningfully comparable conditions.

For review, the competing offer should generally be within a 5-mile radius and must be current and verifiable. Treatment type, treatment area, technology or product, provider qualifications, and other material terms must be comparable.

Please provide either a current written quote or a price published directly on the competing practice’s official website. We must be able to verify the treatment, provider or practice, location, price, and applicable terms.

• Third-party marketplaces and group-buy platforms do not qualify.
• Expired promotions and unverifiable screenshots do not qualify.
• Offers must be for substantially comparable medical aesthetic care, not simply a similarly named service.
• All price-match requests remain subject to verification and approval.

To request a review, text us at (844) 759-6757.

Due to the nature of medical aesthetic services, all sales are final, subject to applicable law. Purchase validity and any promotional terms shown at checkout or on the specific offer also apply.

If, before treatment, our medical team determines that you are not an appropriate clinical candidate for a service you purchased, we will not perform that treatment. The applicable purchase terms may allow the unused value to be moved to store credit or otherwise resolved by management.

If you are concerned about the result of a treatment that has already been performed, please contact us so a provider can assess the area. Skin Works provides complimentary follow-up care to evaluate treatment concerns and determine whether additional clinical follow-up is appropriate.

Please tell our team about relevant medical conditions, medications, allergies, pregnancy or breastfeeding status, prior procedures, or other health information that may affect treatment safety or timing.

Some conditions, including uncontrolled blood pressure, diabetes, active infection, pregnancy, healing disorders, and certain medications, may affect candidacy for specific treatments. Your provider will determine whether a service is appropriate for you.

Patients under 18 may require parent or legal-guardian consent and accompaniment, and some elective services may not be available to minors. Eligibility depends on the treatment, clinical circumstances, and applicable requirements.

For patient privacy, safety, and treatment-room workflow, visitors may be asked to remain in the waiting area rather than accompany a patient into the treatment room.

Skin Works handles patient information within a medical-practice environment. Our Privacy Policy and Notice of Privacy Practices explain how health and personal information may be used, disclosed, protected, and accessed.

If you have a privacy question or concern, please contact us rather than sending sensitive medical information through a public social-media channel.

If you are unsure how a policy applies to your appointment, purchase, or treatment plan, contact us. We would rather clarify the terms before your visit than have you arrive with unanswered questions.