The Skin Works Promise
We have run Skin Works from the same corner in Torrance since 2014. Over that time we have learned that what earns a patient’s trust is not a slogan. It is knowing the price before you call, reaching a real person when you have a question, and knowing exactly what happens if you are not happy. Here is where we stand on all three.
Our treatment prices are published on our service pages. Not “call for pricing,” and not a number revealed only after a consultation you had to drive to. If a price is not listed, ask and we will tell you.
You can also get a written quote without coming in. Send photos and a description of what you are considering by text, email, or social message, and we will send a price back. Most of this industry works the other way, getting you in the room first. We think that is backwards.
Text, call, email, or message us on social, and you reach a person in our Torrance office. Not a chatbot, and not an answering service that only takes a message.
Skin Works has a satisfaction guarantee. Here is exactly what it is and what it is not, so there are no surprises.
If you are concerned about your results, we will see you for as many follow-up visits as it takes to address those concerns, at no charge. We would rather have you back in our chair than have you worrying on your own. Booking follow-ups and showing up for them is part of how this works, because a provider has to look at the actual treatment area.
That last point matters, and it is where we are different. A real follow-up cannot be replaced by a Zoom call, photos sent over text, or an email thread. Skin, injectables, and healing all have to be seen in person by someone qualified to read them. We appreciate that everyone wants to research online and ask around, but before you draw conclusions from other sources, let our medical team examine the treatment in person. That is simply what good care requires.
What the guarantee is not. Our satisfaction guarantee is a commitment to care, not a refund. It means we keep working with you through follow-up visits until your concerns about your results are addressed. It does not mean money back on a treatment that was properly performed.
This is a promise about how we respond, not a promise of a specific result. Results vary from person to person, and no provider can guarantee a particular outcome or timeline. Any medical spa that tells you otherwise is telling you something untrue. What we guarantee is that you will never be left on your own with a result you are unhappy about.
There is one situation where money comes back into it, and it is a decision our medical team makes, not a complaint outcome. If you have paid for a treatment and, on examination, our providers determine you are not a good clinical candidate for it, we will not perform it. In that case we consider a refund or a store credit toward a different treatment that is right for you.
This exists to protect your health, not to serve as a general return policy. It is initiated by our clinical judgment about what is safe and appropriate for you, before treatment.
Follow-up visits are always free. Because we hold that time for you, our booking system asks for a deposit only after a same-day cancellation or a no-show, and only on your next booking. Show up and the deposit is applied to your treatment at checkout, or refunded if you ask the front desk before you leave. After that visit your account resets and no deposit is required going forward. It is not a penalty. It is how we protect the schedule so every patient gets the time they came for.
Yes. Treatment prices are published on our service pages. If a price is not listed, you can ask by text, phone, or email and we will tell you.
Yes. Send photos and a description of what you are considering by text, email, or social message, and Skin Works will send back a written price quote. You do not need to come in first.
Yes. You can book by texting our Torrance office at (844) 759-6757. A real person responds. You can also call or email.
If you are concerned about your results, Skin Works provides as many free follow-up visits as needed to address your concerns. The guarantee is a commitment to continued care, not a refund. Follow-ups must be in person, because a provider has to examine the treatment area.
No. The satisfaction guarantee covers free follow-up care, not money back on a treatment that was properly performed. A refund or store credit is considered only in one case: when our medical team determines, on examination, that you are not a suitable clinical candidate for a treatment you already paid for.
Tell any member of the team, or text the Torrance office at (844) 759-6757. Skin Works will bring you back in for a follow-up assessment with a provider at no charge and keep working with you until your concerns are addressed.
Follow-ups are free. After a same-day cancellation or no-show, the booking system asks for a deposit on your next appointment only. It is applied to your treatment when you show up, or refunded on request, and your account resets after that visit.